At The TCH, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund and return policy.
- Returns
We accept returns for all products within 10 days of delivery. To be eligible for a return, the item must be in its original condition, with all tags and labels attached. Any products that have been used, washed, or damaged in any way will not be eligible for a return.
To initiate a return, please contact our customer service team at support@thetch.in and provide your order number and the reason for the return. We will provide you with a return shipping label, and you will be responsible for the cost of returning the item.
Once we receive the returned item, we will inspect it to ensure it is in its original condition. We will then process the refund to your original method of payment within 7-10 business days.
- Refunds
We offer refunds for the full purchase price of the item, minus any shipping fees. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card company.
- Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
- Damaged or Defective Items
Ifyou receive a damaged or defective item, please contact our customer service team at support@thetch.in within 48 hours of receiving the item. Please provide your order number, a description of the damage or defect, and photos if possible. We will provide you with a return shipping label, and once we receive the damaged or defective item, we will process a refund or send a replacement item, depending on your preference.
- Non-Returnable Items
Certain items are non-returnable, including:
- Final sale items
- Accessories (including jewelry, hair accessories, and hats)
- Intimate apparel (including lingerie and swimwear)
- Beauty and personal care items
Please note that any non-returnable items will be clearly marked on the product page.
If you have any questions or concerns about our refund and returns policy, please contact our customer service team at supprt at treasureclothinghouse@gmail.com. We are always here to help you!